FAQs
November 26, 2021 2022-09-03 14:23FAQs
FAQs
General
How can I get in touch with Customer Service?
To reach us, click here. We are available from Monday to Friday 7am to 7pm Eastern Standard Time.
What do I need to do to become a member?
It’s simple. Just click here to create an account! The process takes only a few seconds.
Is livestorear.com safe?
The security of your information is very important to us, which is why we use 128-bit Secure Socket Layer (SSL) technology for online orders. livestorear.com encrypts your order details using SSL technology to prevent them from being decoded by anyone else.
I forgot my password, what should I do?
If you forget your password, you can reset the it here. We will not give passwords out over the phone, nor will we email them to a different email address.
Shipping
From where do you ship orders?
Across the country, we ship! We will send your order to the nearest warehouse with inventory when you place your order. We will often ship your orders in multiple packages in order to get everything to you as quickly as possible.
How can I track my order?
We will email you tracking information once your order has shipped. Be sure to add Live Storear vines to your “safe” email list in case this email ends up in your spam folder. Or here.
How long the shipment take to arrive?
Once processed, orders are shipped. The shipment will deliver within 10-25 business days.
When will my order be shipped?
Our goal is to process orders as quickly as possible. The average shipping time for orders placed Monday through Friday is 48 hours.
Ordering & Returning
What payment methods do you accept?
We accept Visa, MasterCard, Apple Card, Mada, STCPay. We also accept PayPal.
